999 joya Privacy Policy

This privacy policy establishes the overall data protection framework for the 999 joya platform. When you use our website, create an account, make a deposit or withdrawal, or contact our support team, you are considered to be receiving services under this policy.

We believe that every user's personal information is their own property. 999 joya is committed to ensuring that this information is handled properly. Our Terms and Conditions are considered a complementary document to this policy and both should be read together.

This policy does not apply to users under 18 years of age or to users in countries where online gaming is prohibited. To use 999 joya in Bangladesh, the user must be at least 21 years old.

Various types of personal information are collected during registration and use of the 999 joya platform. The categories of information collected are listed below:

2.1 Registration Information

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID (NID) or passport number (for identity verification)
• Username and password chosen by the user

2.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details — for deposit and withdrawal purposes only
• Transaction history and amounts
• Details of active promotions or bonus usage

2.3 Automatically Collected Information

• IP address and device identifier
• Browser type and version
• Time spent on the site and pages visited
• Login time and location data (when logging in via Android or iOS app)

2.4 Communication Information

• Messages and complaint details submitted via live chat or email
• Feedback or survey responses provided (where applicable)

Collected information is used for specific purposes and within a limited scope. 999 joya never sells your information to third parties for commercial purposes.

• Account Management: Completing the registration process, verifying login, and ensuring account security.
• Financial Transactions: Accepting deposits and processing withdrawals, and verifying the validity of each transaction.
• Service Improvement: Analyzing user preferences to make the gaming experience more relevant.
• Fraud Prevention: Detecting suspicious activity and preventing unauthorized access.
• Promotional Communication: Informing you about bonuses, offers, or updates with your consent.
• Legal Obligations: Retaining and disclosing information where required to comply with applicable laws and regulations.
• Customer Support: Properly resolving complaints and inquiries received via live chat or email.

999 joya uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser or device that help improve your experience on future visits.

4.1 Types of Cookies

• Essential Cookies: Necessary for the core operation of the platform. Without these, login or completing transactions is not possible.
• Functional Cookies: Used to remember language preferences, login state, and personal settings.
• Analytics Cookies: Used to analyze traffic statistics and usage patterns, which helps improve the platform.
• Marketing Cookies: Used to display relevant advertisements and offers based on your preferences.

You can decline non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

999 joya does not share user information with third parties as a matter of policy. However, in certain circumstances, limited information may be shared with trusted service providers:

• Payment Processors: Financial information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant institutions.
• Technology Partners: Technology providers for game operation and software maintenance may view certain usage data.
• Legal Authorities: Information required under Bangladeshi law or court order may be provided to government authorities.
• Fraud Prevention Agencies: Necessary information may be shared with specialist agencies for fraud detection and anti-money laundering purposes.

Any third party is required to comply with our data protection standards. They may not use user information beyond the stated purpose for which it was provided.

999 joya maintains industry-standard technical measures to protect user data. Our security framework consists of the following elements:

• SSL Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Data Encryption: Stored passwords and sensitive information are kept in encrypted form — no one can view them directly.
• Two-Step Verification (OTP): Mobile OTP verification applies for suspicious logins or large transactions.
• Security Audits: Potential vulnerabilities are identified through regular internal audits.
• Restricted Access: Only authorized staff can access specific user data, and only to the extent necessary.
• Server Security: Firewalls, intrusion detection systems, and regular security patches are applied.

Although we maintain the highest security measures, there are inherent risks in transmitting data over the internet. You are advised not to share your password or OTP with anyone.

999 joya retains user data for as long as necessary to fulfill the specific purpose. The following policy is generally followed:

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: Certain legal and financial records may need to be retained even after an account is closed.
• Audit Logs: Transaction-related logs are kept for an extended period to allow for dispute resolution.
• Marketing Data: This data is deleted after you withdraw your consent.

Once the need for data retention has ended, it is deleted or deactivated in a secure manner.

As a user of 999 joya, you have the following rights regarding your own data:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you can request deletion of your data, though some information may be retained due to legal obligations.
• Right to Object: You can object to the use of your data for marketing purposes.
• Right to Portability: You can request your data in a standard format.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

To exercise these rights, contact our customer support team via live chat or email. If you want information about responsible gaming concerns, detailed guidance is available on our Responsible Gaming page.

999 joya strictly does not provide services to persons under 21 years of age (21+). We do not collect information from minors under any circumstances.

An age verification process is followed at the time of registration. If there is suspicion that a user has registered with false information, that account will be suspended and the relevant data will not be retained without verification.

If a parent or guardian believes their child has registered on our platform, they are requested to notify our support team immediately.

999 joya reserves the right to change or update this privacy policy at any time. In the case of significant changes, users will be notified in the following ways:

• A notification will be displayed upon logging in to the platform.
• A summary of the update will be sent to the registered email address.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after changes will be considered as your agreement to the updated policy. To learn more about us, visit our About Us page, which contains detailed information about 999 joya's values and services.

If you have any questions, comments, or complaints about this privacy policy, contact the 999 joya support team directly. Our team provides support in both Bengali and English, seven days a week, 24 hours a day:

• Live Chat: Get immediate assistance using the live chat feature on the website or app.
• Email: [email protected] — you will generally receive a reply within 24 hours.

After receiving your privacy-related complaint, we will investigate as quickly as possible and take appropriate action. To get answers to common questions, visit our FAQ section — it contains answers to common questions on topics including accounts, payments, and security.